Legal
Cancellation & Refund Policy
Last updated 20 September 2026
In short
- Cancel for free any time before you pay.
- Once you've paid the first part, it isn't refunded if you cancel.
- If we cancel or can't deliver, you get back everything you paid for work we haven't delivered.
- Monthly services can be stopped any time before the next month starts. The month you've paid for isn't refunded.
- Duplicate or wrong payments are always refunded in full.
1. Before you pay
A quote costs nothing and commits you to nothing, and so does the free 15-minute call. You can change your mind at any point before paying the first part.
2. If you cancel after paying the first part
The first part (50% of the project price) books our time and pays for the work that starts straight away, so it isn't refunded if you cancel. We'll stop work as soon as you tell us, and you won't owe the second part.
To cancel, send us a message on WhatsApp or by email. The date we receive it is the cancellation date.
3. If we cancel or can't deliver
If we cancel a project, or can't deliver what the quote describes for reasons within our control, we refund every amount you've paid for work we haven't delivered. That includes the first part. Refunds are made within 7 working days of the cancellation.
4. Monthly services
Monthly services, such as reels, SEO, paid ads, email and WhatsApp campaigns, reputation, website care, technical management and security scans, can be stopped at any time. There's no minimum term.
- Tell us before your next month starts and that month won't be charged.
- The month you've already paid for isn't refunded, and we'll finish that month's work.
- For technical management and website care, we'll help move hosting, domains and backups to you or your new provider.
5. Changes instead of refunds
If you're not happy with a draft, tell us. Every project includes two rounds of changes within the agreed scope. We'll use them to get the work where it should be. Dissatisfaction with delivered work that matches the agreed scope isn't grounds for a refund.
6. Rescheduling shoots and security tests
Shoots and testing windows can be moved by agreement. Costs we've already paid to others for the original date, such as a location booking, equipment hire or travel, are charged at cost.
7. The first-project offer
The 50% first-project discount counts as used once you've paid the first part of your first project, even if that project is later cancelled.
8. Duplicate or wrong payments
If you pay twice or pay more than the invoice, we refund the extra in full within 7 working days of spotting it or hearing from you.
9. How refunds are paid
Refunds go back through the method you paid with: UPI, bank transfer or the payment link. How quickly they appear in your account after we send them depends on your bank or payment provider.
10. Contact
WhatsApp +91 91236 12207 or the enquiry form. A Lumifine email address is coming soon.